Refund policy

At Archfine Shop, we prioritize your satisfaction with our body care products. Please review our complete refund policy below:

Eligibility for Returns

Timeframe: Returns must be requested within 30 days of your purchase date
Product Condition: Products must be unopened and unused with original packaging intact for hygiene and safety reasons
Sealed Items: Once a product seal is broken, returns are not accepted due to health regulations

Non-Returnable Items

The following cannot be returned or refunded:

Opened or used body care products (Insole products, Finetop product)
Products without original packaging or proof of purchase
Items damaged due to customer misuse

Defective or Damaged Products

If you receive a damaged or defective product:

Contact us within 7 days of delivery at [bodyfine.global@gmail.com]
Include photos of the damage and your order number
We will provide a full refund or free replacement at your choice
Shipping costs for defective items: Covered by Archfine Shop

How to Request a Return

Email us at [bodyfine.global@gmail.com] with your order number and reason for return
Receive a Return Authorization within 3-5 business days
Return shipping address: [Archfine Warehouse Address - to be confirmed]
Refund processed within 5-10 business days after inspection

Refund Method

Original payment method: Refunds go back to your original payment source (Shop Pay, credit card, etc.)
Shipping fees:
- Original shipping fees refunded if return is due to defective product
- Original shipping fees non-refunded for standard returns (unopened product returns)
- Orders returned due to failed delivery or recipient-related issues are subject to the Failed Delivery / Return to Sender policy below.

Failed Delivery / Return to Sender

If a package cannot be delivered due to circumstances attributable to the recipient, including the recipient being unavailable, failure to collect the package within the carrier’s designated holding period, or incorrect or incomplete shipping information provided at checkout, and the package is subsequently returned to us or our fulfillment center, the following policy will apply:

Redelivery: If you would like us to resend your order, you will be responsible for the additional shipping cost required for redelivery.
Refund: If you prefer a refund, we will refund the product purchase price to your original payment method. The original shipping fee paid at checkout is non-refundable.
Return and Handling Fees: Any return shipping charges, carrier fees, or fulfillment/handling fees actually incurred as a result of the package being returned may also be deducted from the refund amount, where applicable.

We will provide details of any applicable return or handling charges before processing the refund whenever possible.

This policy does not apply when the delivery failure is caused by an error on our part. If your package is lost or undelivered due to a confirmed carrier issue, please contact us so that we can review the case and assist you accordingly.

International Orders

International orders: Refund may take additional 5-10 business days for customs processing
Return shipping from international locations: Customer covers return shipping costs for eligible returns
Currency conversion: Refund issued in original purchase currency

Order Cancellation Policy

After shipment: Cancellation not possible; must follow return process after delivery
Refund for cancelled orders: Full refund including shipping fees if not shipped

Partial Order Returns

Multiple items purchased: Refund issued only for returned eligible items

Important Notes

Individual body care results: May vary based on skin type and condition (as stated on Body Fine website: "Individual results may vary")
Compatibility testing: We recommend trying a small amount before full application to ensure compatibility
Customer service: For questions about our products or refund policy, contact our customer service team at [bodyfine.global@gmail.com]