Refund policy

At Archfine Shop, we prioritize your satisfaction with our body care products. Please review our complete refund policy below:

Eligibility for Returns

  • Timeframe: Returns must be requested within 30 days of your purchase date

  • Product Condition: Products must be unopened and unused with original packaging intact for hygiene and safety reasons

  • Sealed Items: Once a product seal is broken, returns are not accepted due to health regulations

Non-Returnable Items

The following cannot be returned or refunded:

  • Opened or used body care products (Insole products, Finetop product)

  • Products without original packaging or proof of purchase

  • Items damaged due to customer misuse

Defective or Damaged Products

If you receive a damaged or defective product:

  • Contact us within 7 days of delivery at [bodyfine.global@gmail.com]

  • Include photos of the damage and your order number

  • We will provide a full refund or free replacement at your choice

  • Shipping costs for defective items: Covered by Archfine Shop

How to Request a Return

  1. Email us at [bodyfine.global@gmail.com] with your order number and reason for return

  2. Receive a Return Authorization within 3-5 business days

  3. Return shipping address: [Archfine Warehouse Address - to be confirmed]

  4. Refund processed within 5-10 business days after inspection

Refund Method

  • Original payment method: Refunds go back to your original payment source (Shop Pay, credit card, etc.)

  • Shipping fees:

    • Original shipping fees refunded if return is due to defective product

    • Original shipping fees non-refunded for standard returns (unopened product returns)

International Orders

  • International orders: Refund may take additional 5-10 business days for customs processing

  • Return shipping from international locations: Customer covers return shipping costs for eligible returns

  • Currency conversion: Refund issued in original purchase currency

Order Cancellation Policy

  • After shipment: Cancellation not possible; must follow return process after delivery

  • Refund for cancelled orders: Full refund including shipping fees if not shipped

Partial Order Returns

  • Multiple items purchased: Refund issued only for returned eligible items

Important Notes

  • Individual body care results: May vary based on skin type and condition (as stated on Body Fine website: "Individual results may vary")

  • Compatibility testing: We recommend trying a small amount before full application to ensure compatibility

  • Customer service: For questions about our products or refund policy, contact our customer service team at [bodyfine.global@gmail.com]

Thank you for choosing Archfine Shop – Quality Body Care for Your Wellness